FAQ

Each main IPTV subscription is designed for one active device or one connection at a time. You can install the app on more than one device, but only one device should be used at the same time. If you want to watch on multiple devices at the same time, you can add extra connections.

Yes. Extra connections can be added if you want to watch Arabic IPTV on more than one device at the same time. This is useful for families or homes with multiple TVs. Extra devices may qualify for a discount depending on your plan.

You can check your subscription details through your customer account or by contacting support. Your account information may include your active plan, expiry date, extra connections, and activation status.

You can renew your IPTV subscription by choosing a new plan from the order page. After completing payment, your subscription details will be updated and sent to you by email or support message.

Yes. Existing customers can upgrade their subscription to a longer plan or add extra connections. Contact support or use your account area to request the upgrade and receive the available options.

Yes. A short trial option is available so you can test the service before choosing a longer IPTV subscription. This helps you check channel quality, device compatibility, and streaming performance.

Start by choosing the IPTV subscription plan that suits you. After payment, you will receive the login details and setup instructions. If you are not sure which plan or app to choose, contact our support team on WhatsApp.

Refund requests are reviewed by support according to the purchase date and the case details. If you have an issue, contact support as soon as possible with your order information so the team can review your request.

Yes. You can move your IPTV subscription to a new Smart TV, but the recommended app may change depending on your TV model. Contact support so they can guide you to the correct app and setup method.

Arabic IPTV can work on many supported devices, including Smart TV, Android TV, Android Box, Firestick, Apple TV, iPhone, iPad, tablets, Windows PC, laptops, MAG devices, and Arabic TV Box packages.

You can use the subscription on Android TV, Android Box, Android phone, or tablet. Install the recommended IPTV app, enter your login details, and then start watching live channels, movies, and series.

Some Smart TV IPTV apps are third-party apps and may require a separate activation fee after a free trial period. This fee is paid to the app provider and is separate from your IPTV subscription.

If Duplex Play renewal is not available or the app is having issues, use another recommended IPTV app. Contact support and they will suggest a compatible alternative for your Smart TV or device.

Some Roku software updates may affect third-party app access. If the app disappears, contact support to check the current available setup method or an alternative supported device.

Restart your device and internet router, then reopen the IPTV app. Make sure you are using the updated login details. If the issue continues, contact support with your order number and device type.

Turn off your device and router, wait a short time, then turn them back on. Reopen the IPTV app and test again. If all channels still show a black screen, contact support to check your account and app setup.

Some internet providers may block or filter IPTV connections. Try restarting your router, testing another network, or contacting support for the recommended settings and troubleshooting steps.

If your internet provider is preventing the IPTV app from connecting, try restarting the router, checking app permissions, or testing with another internet connection. Support can help you troubleshoot the issue.

Yes. In most cases, you can use your IPTV subscription in a different location as long as your device, IPTV app, and internet connection are working correctly.

Many IPTV apps allow you to hide countries, categories, or channel groups from the live TV list. This makes browsing easier and keeps your favorite content more organized.

If your app and subscription support Catch-Up, open the live TV section and look for channels with Catch-Up availability. You can then browse previous programs where this feature is supported.

In most IPTV apps, press and hold on the channel name, then choose the favorite option. The channel will appear in your favorites list for quicker access.

No. Arabic TV is positioned as a family-safe IPTV service and does not provide adult or porn channels.

Reseller options may be available depending on your location and business needs. Contact support to ask about dealer packages, reseller conditions, and available partnership options.